Shipping & Refund
THANKS FOR SHOPPING AT BLACK INSOMNIA COFFEE ME.
DELIVERY & SHIPPING POLICY
We deliver our Products / Items via Courier to
- UAE | unlimited weight | unlimited value |AED (possible)
- Kuwait | max. 10 kg per waybill | unlimited value | KWD (possible)
- Oman | max. 2 kg per waybill | unlimited value | OMR (possible)
- Qatar | max. 5 kg per waybill | unlimited value | USD (only)
- Bahrain | unlimited weight | max. BHD 300.00 | BHD (possible) (Copy of ID necessary)
- Saudi Arabia | on request | max. 10 items | SAR (possible)
- INT | on request | max. 10 items | USD (only)
- UAE 10,00
- KWT – OM – QAT 20.00
- INT on request
- For orders above AED 200.00 free delivery
RETURN & REFUND POLICY
We understand that sometimes things might go wrong, and we’re here to help ensure that you receive your order as expected.
You have the right to cancel your order at anytime before the order is dispatched to you, and if you do we will refund 100% of any payment we have received from you for that order.
You have 14 calendar days from the date we dispatch your order to you to return an item to us. To be eligible for a refund or replacement, your item must be unopened and be in the same condition that you received it. Your item must still be sealed in the original packaging and you must include the receipt or proof of purchase. Please also email your request for replacement or refund (which ever you wish) to firstname.lastname@example.org and Include the following details:
- Order number.
- Complaint or description why you wish a replacement or refund.
- If possible include pictures of the product highlighting the issue at hand.
Once we receive your returned item subject to the instructions above and your request for a replacement or refund, we will inspect it and notify you that we have received your request. We will immediately notify you on the status of your refund or replacement after validating your return.
If your return is approved, we will initiate a “Refund which will be done only through the Original Mode of Payment”. You will receive the credit within 8 working days of us receiving your return, subject to your card issuer’s policies.
If you have any questions on how to return your item to us, contact us on email@example.com