Shipping & Refund
THANKS FOR SHOPPING AT BLACK INSOMNIA COFFEE ME.
DELIVERY & SHIPPING POLICY
We deliver our Products / Items to all Countries and mainly the GCC Region via Courier.
Delivery within UAE cities shall be in 2 – 3 working days and from 4 to 10 working Days to Other Countries in the GCC Region. Delivery Fees outside the GCC will be mentioned on the checkout page pending on the country and location.
- UAE 10,00
- GCC 20,00
- INT on request
- For orders above AED 200,00 free delivery
To avoid any delivery delay, by providing your full address along with your contact details.
RETURN & REFUND POLICY
We understand that sometimes things might go wrong, and we’re here to help ensure that you receive your order as expected.
You have the right to cancel your order at anytime before the order is dispatched to you, and if you do we will refund 100% of any payment we have received from you for that order.
You have 14 calendar days from the date we dispatch your order to you to return an item to us. To be eligible for a refund or replacement, your item must be unopened and be in the same condition that you received it. Your item must still be sealed in the original packaging and you must include the receipt or proof of purchase. Please also email your request for replacement or refund (which ever you wish) to email@example.com and Include the following details:
- Order number.
- Complaint or description why you wish a replacement or refund.
- If possible include pictures of the product highlighting the issue at hand.
Once we receive your returned item subject to the instructions above and your request for a replacement or refund, we will inspect it and notify you that we have received your request. We will immediately notify you on the status of your refund or replacement after validating your return.
If your return is approved, we will initiate a “Refund which will be done only through the Original Mode of Payment”. You will receive the credit within 8 working days of us receiving your return, subject to your card issuer’s policies.
If you have any questions on how to return your item to us, contact us on firstname.lastname@example.org